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FAQ

I purchased Office. Where can I go to set up my account and install Office?

To set up your account and install Office for the first time, visit www.office.com/Setup. If you have already created your account, visit www.office.com/MyAccount.

What is a Product Key and where do I find it?

A Product Key is a unique 25-character alpha-numeric code used to redeem and activate your Office product. To find your Product Key, look for the 25-character alpha-numeric code on the back of the card inside your Office product packaging. Sometimes the Product Key may be printed on your retail receipt. If you purchased Office from a PC manufacturer, your Product Key will be located somewhere in your PC packaging. Sample Product Key format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Do I need to keep my Product Key?

After you connect your Product Key to your Microsoft account, you can sign in to www.office.com/MyAccount to install and manage Office. But it's a good idea to keep your Product Key in a secure location as proof of purchase or to help our support agents trace your product.

Should I use my existing Microsoft account or create a new one?

It's best to use your existing Microsoft account. If you use other Microsoft products or services (e.g. Xbox, OneDrive, Outlook.com, MSN or Bing), you may already have a Microsoft account and won’t need to create a new one. If you forgot your username or password, recover those details by returning to sign in and clicking on Can't access your account.

What happens if I buy or redeem multiple Office 365 subscriptions?

Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Office 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. Note that doing so does not increase the number of devices you can install Office on or increase the amount of online storage that is available with the subscription.

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Technical help and support for Microsoft Office 365, Office 2016 ,Office 2013, Office 2010, Office 2007 and Office 2003.

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Microsoft Office Setup uk

Business support for Office 365

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Account help

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Support for Mac

Office Mac

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